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Portugal · Payment institution (instituição de pagamento)
Many customers in Portugal send money to family in Brazil, Cape Verde or elsewhere in Europe. Run those corridors, the exchange and the payouts on one platform, with reports that show which customer funds you still hold.
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The customer picks a saved recipient or a template, sees the fee and the rate, and confirms. The transfer starts as a draft and is only sent once confirmed.
A Portuguese payment institution may also carry on the activities of a bureau de change. The platform converts inside the transfer, with margins from price lists your team edits.
Payroll for seasonal staff, partner commissions or supplier runs uploaded as a batch file, approved first and executed line by line.
Accounts used only to execute payments. The money held there is not a deposit and not e-money.
Client limits in the back office cap amounts per customer, and transfer data feeds your monitoring tool.
Each requirement, what the platform gives you for it and who owns it after launch.
Timestamped transfer and balance reports per customer, the basis your team uses to place funds in the separate account or under insurance.
Your finance team, on platform dataA description of the platform, its hosting and its subcontractors for the outsourcing part of the programme.
You, with our inputCustomer identity, account and address from onboarding attached to each order.
SharedClient limits, onboarding questionnaires and exports for your monitoring and sanctions screening provider.
Your compliance officerLedger exports per service and per period that your accountants and auditor can work from.
Your finance teamDocumentation of backups, recovery and incident handling, including how a stuck transfer is traced and completed or returned.
Shared
Rails your customers can use
Rules that change what you have to build, in the order they apply.
Full payer and payee information must travel with every remittance under the recast Transfer of Funds Regulation.
A Portuguese payment institution offers the payee name check on every euro credit transfer it sends.
Payment institutions offering euro transfers must be able to send and receive them instantly.
The AML Regulation applies across the EU, replacing parts of Law 83/2017 with directly applicable rules.
PSD3 and the Payment Services Regulation apply once published, and existing PIs must show they meet the new rules.
The Banco de Portugal has three months from a complete file, and 12 months from the first submission at most. For a remittance business the questions centre on agents, corridors and protected funds, and a running platform answers them faster than a narrative.
A configured environment to show the regulator, not slides.
Payment flows, security, outsourcing, ICT risk under DORA and continuity sections of your Banco de Portugal file.
Banking, safeguarding and KYC providers from our network, matched to your licence.
Crassula provides technology and documentation support. We do not provide legal or regulatory advice and cannot guarantee the outcome of an application.

A Porto firm plans transfers to Brazil and Cape Verde through an app and a handful of shops in districts with large migrant communities. It applies for authorisation covering money remittance, lists the shops as agents in its programme of operations and uses our environment to show how an order is drafted, checked against client limits and paid out.
After authorisation, euro transfers leave over SEPA Instant and other currencies over SWIFT through a connected provider. Every morning the finance team takes the platform's transfer report and checks funds in transit against the safeguarding account.
Further reading: our Portugal EMI and PI guide and the PSD3 and PSR guide.