Multipass is a financial services provider offering global business accounts, multi-currency payments, and cross-border transaction solutions.
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Digital Banking
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United Kingdom · EMI
White-label banking platform for UK EMIs
Everything your customers touch carries your name: the apps, the sign-up flow, the cards and the account details. You hold the FCA authorisation, we supply the product behind it, from the first demo for your application to the release in the App Store and Google Play.
- Branded iOS, Android and web apps
- Onboarding and KYC flows
- Cards with Apple Pay and Google Pay
- Back office for your operations team
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What your customers get on day one
Apps in your brand
iOS, Android and web apps in your colours and on your own developer accounts, localised for the markets you serve.
Sign-up in minutes
Separate onboarding questionnaires for individuals and companies, identity checks through the verification provider you connect, and limits applied from the first login.
Spending accounts with UK details
GBP accounts with their own sort code and account number through your banking partner, plus EUR and other currencies for customers who travel or get paid abroad.
Debit and prepaid cards
Virtual cards issued in the app the moment an account opens, physical cards on request, and Apple Pay and Google Pay. The issuing contract is yours.
Savings pots and FX
Vaults to set money aside and in-app currency exchange at the rates you configure.
SME accounts
A business version of the app with company onboarding, team members, batch payments and approvals.
What this licence does not cover
- A current account protected by the FSCS. E-money balances are safeguarded, not covered by deposit insurance, and your app copy must not suggest otherwise.
- Overdrafts or loans funded from customer balances. Consumer credit needs its own FCA permission and separate funding.
- Interest on balances. You can offer savings pots, but an EMI cannot pay interest on e-money.
What the regulator asks about your IT
Each requirement, what the platform gives you for it and who owns it after launch.
Screen-by-screen walkthrough of the apps and the onboarding flow, so the FCA sees exactly what a customer does.
You, with our material2FA and SCA in the mobile and web apps, device and session controls, role-based access in the back office.
Crassula runs it, you approve the policyService description, data location, audit rights and an exit plan covering apps, data and customer records.
You, with our inputConfigurable fees and price lists, in-app terms and notices, support tools and transaction history for complaint handling.
Your board and compliance teamPayment limits per client, transfer confirmations in the app and full payment records for claims handling.
Your fraud and operations teamOnboarding questionnaires, document upload, checks through connected KYC providers, transaction data exported to your monitoring provider.
Your MLROCustomer balances and transactions available as exports for your daily reconciliation and monthly return.
Your finance teamMonitoring, backups and our incident process, with timings you can plug into your own reporting to the FCA.
Shared
Payment rails and providers
Rails your customers can use
Faster PaymentsCHAPSBacsSEPASEPA InstantSWIFTApple PayGoogle Pay
ClearBank
UK bank built for EMIs and other regulated firms: client funds held at the Bank of England, virtual accounts under your own name and sort code, direct scheme membership.
Clear Junction
FCA-authorised EMI (FRN 900684) that gives licensed firms company-named GBP and EUR accounts and named virtual IBANs over one integration.
24/7
real-time processing, no batch window
60+
payment and provider integrations connected
150+
companies run on Crassula
15+
languages the platform speaks
Dates to plan around
Rules that change what you have to build, in the order they apply.
7 Oct 2024
Mandatory APP scam reimbursement started for Faster Payments and CHAPS, up to GBP 85,000 per claim. Any EMI sending these payments for consumers is in scope.
7 May 2026
CASS 15 took effect. Your app's balances become the client-level records behind the daily reconciliation and the monthly safeguarding return.
6 Oct 2026
HM Treasury's consultation on rewriting the EMRs 2011 and PSRs 2017 closed. Expect more of the rulebook to move into FCA rules over the next years.
28 Feb 2027
Last day to apply to the FCA under the new cryptoasset regime if you want crypto in the app when it goes live on 25 Oct 2027.
Applying to the FCA as an EMI? Show them the app.
An FCA case officer reads a lot of business plans. A working app in your brand, with real sign-up and payment flows, answers many questions before they are asked. Your lawyers handle the legal side.
01
A platform you can demonstrate
A configured environment in your brand to show the regulator, not slides.
02
The technical part of your application, prepared
IT and security policy, outsourcing, business continuity and the customer journey sections of your FCA file.
03
Providers lined up
Accounts, safeguarding and UK rails through partners including ClearBank and Clear Junction.
Crassula provides technology and documentation support. We do not provide legal or regulatory advice and cannot guarantee the outcome of an application.
From FCA file to app store
A Manchester team wants a money app for students: GBP account, a virtual card on sign-up and a pot for rent. We start with a branded test build on their phones, which they use in pre-application meetings and attach as screenshots to the programme of operations.
While the FCA assesses the file, their designers finish the brand, the compliance lead writes onboarding questions for students and international students, and the apps go through App Store and Google Play review under the firm's own developer accounts. Release is held until authorisation lands.
If you have your own front end and only need the ledger, see core banking for UK EMIs. The licence itself is covered in our UK EMI guide.
Read the licence guides
FAQ
Yours. The apps are published under your developer accounts, with your name, icon and support contacts. Crassula does not appear to your customers.
Core banking is for EMIs that build their own apps and need a ledger and back office. This page is for teams that want the full product, including the customer apps, onboarding and cards, ready to brand.
Yes. Questionnaires per client type are configured from the back office, so your compliance team can change them when your risk assessment changes.
No. An EMI cannot pay interest on e-money, and e-money is not covered by the FSCS. Your app should explain that funds are safeguarded instead. Our CASS 15 guide describes how safeguarding works now.
The programme of operations, how customers authenticate, how you protect payment data and who runs the platform for you. We prepare the technical parts and show the live apps if the FCA asks.
Some teams start under a licensed partner and move to their own authorisation later. This page assumes you hold, or are applying for, your own FCA EMI authorisation. Request a demo to talk through your route.
