--- title: "White Label FinTech Support Software | Crassula" description: "Your success is our success. Crassula proactively handles your daily requests and assigns a dedicated manager or team to support your growth." url: "https://crassula.io/features/support/" lang: "en" image: "https://crassula.io/static/images/og/crassula-default.d7d01fb8a962.jpg" alternates: "en": "https://crassula.io/features/support/" "de": "https://crassula.io/de/features/support/" "es": "https://crassula.io/es/features/support/" "fr": "https://crassula.io/fr/features/support/" "x-default": "https://crassula.io/features/support/" index: "https://crassula.io/llms.txt" --- # Support Work with a dedicated customer manager and agreed service levels. Our team helps you plan changes, coordinate incidents and keep your product running. - Dedicated Customer Manager - Industry expertise - Service Level Agreements [Request demo](https://crassula.io/request-demo/) Support ## Expertise behind your fintech, every step of the way. Work with a dedicated customer manager and a support arrangement designed for the business you are running. People on your side ## An experienced team behind your next chapter. Build your financial product with access to Crassula expertise and a dedicated point of contact. Keep your operations team connected to the people who understand your platform. - Support for your fintech team - Service arrangements defined together ![Two professionals discussing their financial product.](https://crassula.io/static/images/features/people/team-1200.97b7ec66c735.webp) Dedicated support ## A point of contact who knows your business. Work with a dedicated manager or team on daily requests and product development. Bring your operational priorities and growth plans into the conversation with people who understand the platform. - A dedicated customer contact - Product and integration expertise - Coordination around your business priorities ![Service arrangement - product configuration](https://crassula.io/static/images/features/configuration/support-manager.4dc534066144.svg?v=10) Operational coordination ## Keep your team connected to the work ahead. Coordinate product questions, integration requirements and operational follow-ups with Crassula. Keep support routing and notification preferences separate from the details of a particular customer case. - Team notification preferences - Escalation responsibilities - Product and integration follow-ups ![Team support preferences - product configuration](https://crassula.io/static/images/features/configuration/support-coordination.9a90e3045086.svg?v=10) Customer communication ## Connect the channels your own customers use. For your customer-facing product, connect chat, email and messaging providers through Crassula integrations. These channels serve your customers; your dedicated Crassula manager supports the team operating the fintech. - In-app customer messaging - Transactional email connections - Channel selection for your product Related connectors [Intercom](https://crassula.io/connectors/app/intercom/) [SendGrid](https://crassula.io/connectors/app/sendgrid/) [LiveChat](https://crassula.io/connectors/app/livechat/) ![Customer messaging configuration - product configuration](https://crassula.io/static/images/features/configuration/support-communication.e36f42bb8b78.svg?v=10) Crassula Connectors ## Connect your customer communication channels. Chat and email integrations serve your own customers alongside the support Crassula provides to your operations team. [![Intercom](https://crassula.io/static/images/solutions/connector-logos/intercom.bb82e56a7ba4.png)Customer support](https://crassula.io/connectors/app/intercom/) [SendGrid Explore connector](https://crassula.io/connectors/app/sendgrid/) [LiveChat Explore connector](https://crassula.io/connectors/app/livechat/) [Explore all connectors](https://crassula.io/connectors/) Built for developers ## Give your team the context to resolve an issue. Connect your operational tools to the underlying transaction data. Retrieve a specific transaction when investigating an issue with your Crassula support team. - Retrieve an operation by transaction ID - Use the same reference across your tools - Give investigations a consistent starting point [Explore the API docs](https://docs.demo.crassu.la/#tag/transfers/GET/api/clients/{clientId}/transactions/{transactionId}) GET`/api/clients/{clientId}/transactions/{transactionId}` Node.js · native fetch ```text // Retrieve a transaction for investigation const baseUrl = process.env.CRASSULA_BASE_URL; const apiKey = process.env.CRASSULA_API_KEY; const clientId = process.env.CRASSULA_CLIENT_ID; const transactionId = process.env.CRASSULA_TRANSACTION_ID; const path = `/api/clients/${encodeURIComponent(clientId)}/transactions/${encodeURIComponent(transactionId)}`; const response = await fetch(`${baseUrl}${path}`, { method: 'GET', headers: { Authorization: apiKey, }, }); if (!response.ok) throw new Error(`HTTP ${response.status}`); const data = await response.json(); ``` **Retrieve a transaction for investigation** This is a transaction-data API example. Support requests follow your agreed Crassula service channels. [View API reference](https://docs.demo.crassu.la/#tag/transfers/GET/api/clients/{clientId}/transactions/{transactionId}) Case Studies ## See what teams build with Crassula. ![LuxPay](https://crassula.io/static/images/solutions/cases/logo-luxpay.7d1fa138b9ba.png) - IBAN · SEPA - Card issuing - KYC onboarding Live on Crassula ### [A connected banking platform for modern financial services.](https://crassula.io/cases/luxpay/) Account details, SEPA payments, card issuing, KYC onboarding and multi-currency exchange in one financial product. [Read case study: LuxPay](https://crassula.io/cases/luxpay/) ![Multipass](https://crassula.io/static/images/solutions/cases/logo-multipass.7fb14a8eede7.png) - Multi-currency accounts - Cross-border payments - BaaS connections Live on Crassula ### [Custom financial products for global businesses.](https://crassula.io/cases/multipass/) Global business accounts, multi-currency payments and cross-border solutions, supported by Crassula APIs and BaaS connections. [Read case study: Multipass](https://crassula.io/cases/multipass/) A closer look ## Plan the details of your product. The questions teams ask us before a first call. [**Not covered here?**Bring your question to a demo with our team.](https://crassula.io/request-demo/) Who is the dedicated customer manager for? The manager supports the fintech team working with Crassula. This is distinct from the support experience your bank or wallet provides to its own customers. Can support levels be changed in a settings screen? Your service agreement defines the service levels and support process. Your dedicated manager can discuss the arrangements appropriate to your business. Can we add customer messaging to our app? Yes. Customer communication integrations are available in the connector catalogue. Choose the channels needed by your product and configure their customer-facing entry points. Support ## Build with a team behind your product. Discuss your operating needs, support arrangement and the platform your customers will use. [Request demo](https://crassula.io/request-demo/) ![Support - customer app preview](https://crassula.io/static/images/features/configuration/support-phone.6e71ac7c0212.svg?v=10)